1. INFORMATION WE COLLECT
Yuzen collects information you provide to us and information about your use of our Site as described below.
a) Information you provide
The information you provide when you order a product is used to process and fulfill your order, create a customer account in our system, notify you of your order status, and if necessary, contact you about your order. This information includes your name, e-mail address, shipping address, telephone number and credit card information (considered to be personal information). If you purchase a subscription, and choose to access your customer account via our portal, you will create a password that will be stored in our system. Whenever you contact us or respond to our communications (e.g., e-mail), we receive and may collect your contact information as well.
b) Information we may receive and collect about your use of our Site
During your visit to our Site, we may also receive and/or collect certain information about you, your usage, or your device as discussed below. Some of this information may be considered personal information. Collected information may include your IP address, login information, browser type and version, browsing information (including dates, duration, frequency of visits, page views, purchases, and interaction with advertisements), time zone settings, language settings, operating system, platform settings, device identifier information, and/or geolocation data.
c) Information we may collect outside the Site
2. COOKIES AND OTHER INFORMATION COLLECTING TECHNOLOGIES
During your visit to our Site, some of the information we collect (discussed above in Section 1) is done so through automated means using technologies such as cookies, web server logs and web beacons. Most websites today use these tracking technologies, which are used in part to improve the user experience.
Cookies: A cookie is simply a small text file that is sent to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies are useful because they allow us to remember users’ preference settings and help enhance the usability and performance of our Site, as well as your experience using it. In fact, some cookies are essential to enable you to move around our Site and use its features. Please note that some cookies that we use are deleted automatically when you close your browser, while persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).
Web beacons and logs: Web beacons may be used together with cookies, and are computer instructions in the form of invisible images. They allow our Site to log details such as your operating system type, browser type, domain, and other system settings, as well as your IP address, the language your system uses and the country and time zone in which your device is located.
Managing Cookie Settings: You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. You can access your browser settings and specify whether to allow or delete certain cookies, and/or refuse to accept cookies altogether. If you select not to accept cookies at all, please be aware that many websites, including Yuzen, may not function properly or at all.
3. HOW WE USE YOUR INFORMATION
a) Your personal information is essential to the operation of our Site and services. Your information may be used to:
1)process and fulfill your order;
2)create a customer account in our system;
3)notify you of your order status;
4)contact you about your order or account;
5)respond to your inquiries and requests;
6)email you transactional or essential emails, such as receipts, billing information, package tracking notifications, and updates to our terms;
7)ask for feedback or information via a survey or questionnaire;
8)notify you about promotions, new services, or special offers that we, our affiliates, or our partner brands are offering; and
9)help us improve our Site and services.
b) Creation of Anonymous Information: To improve and refine our business and administrative practices and strategies, we use anonymous information combined from many sources to evaluate trends and analyze our systems (often with the assistance of, or in collaboration with, third parties). Some of your personal information may be used to create anonymous information in order to help us may enhance our Site and services. Please rest assured that any personal information that we use in this manner will have all personally identifiable data removed so that it cannot identify you. We reserve the right to use anonymous information for any purpose and disclose anonymous information to third parties in our sole discretion.
c) Communications: We will send communications to you to let you know about special offers or promotions, new services, or updates to our Site and services. Each email we send will contain information about how to unsubscribe from our mailing list. You can also unsubscribe by sending an email to email@example.com. Please note that even if you unsubscribe from our promotional emails, you may still receive transactional emails (receipts, failed payment notifications, etc.) and essential emails (updates to our terms, etc.) from us.
4. HOW WE SHARE YOUR INFORMATION
a) Third Party Service Providers: We work with third party service providers who are integral to the running of our Site and services. Some third parties may be permitted to access your information when necessary. Those third parties may provide technical support, operate and maintain the Site, as well as assist with or handle other aspects on or affiliated with the Site. For example, we may use third parties to host the Site, assist in purchasing and fulfilling of your orders, and evaluate or operate various features available on the Site.
b) Third Party Affiliates: We periodically collaborate with affiliates and partner brands to extend special offers and promotions to our Yuzen community, such as promo codes, giveaways, and product discounts. If you voluntarily provide your name, address, and/or email to participate in such an offer, we may provide your contact information to the affiliate partner or brand, and they may contact you to inform you of their products, services, or promotional offers.
c) Legal Request: We may disclose information about you (i) if we are required to do so by law or legal process, (ii) at the request of law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
5. HOW WE PROTECT YOUR INFORMATION
We have taken reasonable steps to ensure the protection of your personal information, and to prevent the loss, misuse, or alteration of that information.
The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your computer to our servers. In addition, only those employees and third parties who need access to your information, in order to perform their duties, are allowed such access.
However, no method of transmission or storing of electronic personal information is 100% secure, therefore we cannot guarantee the security of your personal information. You are also responsible for the security of your account. If you have a subscription and set up a customer account, you are responsible for protecting and maintaining the confidentiality of your password and account information. Please do not give your password or account information to an unauthorized person. If your password has been compromised for any reason, you should change it immediately and contact us at firstname.lastname@example.org.
6. UPDATING YOUR INFORMATION
If you have an active pay-as-you-go quarterly subscription, you may access and update your billing information, email, and shipping and billing address by logging into your Yuzen account, or emailing us at email@example.com. Information for other products will need to be updated by emailing us at firstname.lastname@example.org.
You may request that we delete the personal information in your account, but we may be required to keep your information for a certain amount of time and delete it after we have fulfilled that obligation. If your information is deleted from our active database, it may remain in our archives. While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or some of your information if we are not able to reasonably accommodate a requested restriction.
If you have questions about the information collected about yourself, would like to update or make changes to your personal information, are concerned that your personal information is inaccurate or incomplete, or would like to delete your personal information and/or account, please email us at email@example.com. We will respond as best we can to reasonable requests.
7. CHILDREN’S PRIVACY
We do not intentionally gather nor solicit any personal information from individuals under the age of 13. If you are not 13 or older, you are not authorized to use the Site.
Please notify us if you know of any children under age 13 who has provided us with their personal information. If we learn that we have collected the personal information of any child under 13, we will use all reasonable efforts to delete such information from our records.
8. E-MAIL OPT-OUT
Each email we send will contain information about how to unsubscribe from our mailing list. You can also unsubscribe by sending an email to firstname.lastname@example.org.
9. COOKIE SETTINGS
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.aboutcookies.org or www.allaboutcookies.org. If you select not to accept cookies at all, please be aware that many websites, including Yuzen, may not function properly or at all.
11. THIRD PARTY LINKS
12. HOW TO CONTACT US
2855 Rock Creek Circle, Unit 146
Superior, CO 80027.
Last Updated: January 5, 2018