FAQs

What Does Yuzen Mean?
Yuzen describes traditional Japanese patterns originally designed for silk kimonos prized for beauty, premium craftsmanship, and attentiveness to detail. Today, these patterns are incorporated into intricate handmade Japanese paper, known as Yuzen or Chiyogami. We strive to have our Yuzen box embody the same attentiveness to premium quality and beautiful design. When making selections for each box, we always look for excellence, mission, and integrity before we put it to our Yuzen test—evaluating its performance, experiencing the benefits first-hand, and then sharing our favorites with you.

How Do I Subscribe?
It’s simple; click here.

What Am I Getting?
You will receive your first box soon after you subscribe (unless current boxes are sold out). We then send you a little Zen for every season – a box for winter, spring, summer, and fall…Four boxes in all. (sent November/December/January, February/March/April, May/June/July, and August/September/October). Each box includes high-quality natural and organic personal care products, healthy snacks, and lifestyle items carefully chosen from about 6 companies.

How Is Yuzen Different From Sample Box Subscriptions?
Yuzen offers a box of elegant items to subscribers every 3 months. We have seen the emergence of the sample box trend, but many do not offer products that are eco-friendly, natural, or organic. We also focus on the experience of relaxation, pause, and delight that each box embodies. Our selection is carefully designed for a well rounded offering presented in an elegant package. Many of our products are premium sample-sized and can last a long time, and each box is valued at much more than the subscription price. We recognize that consumers have begun asking where they can find the purest and best quality products, but are often overwhelmed by all the choices. Each Yuzen box is carefully curated to provide amazing, healthy lifestyle products you can trust.

Is Yuzen Vegan?
Not all Yuzen items are vegan. However, Yuzen is cruelty-free.

When Will I Receive My First Yuzen?
We do our best to send out Yuzen boxes to new customers and gift recipients right away (unless we are sold out).  For ongoing subscriptions (from your 2nd box forward), boxes are generally sent out between the 5th and 12th of February, May, August, and November to ensure you start each seasonal cycle with a little Zen. Yuzen subscribers are charged for their 2nd and following boxes between the 5th and the 10th of each  February, May, August, and November.  If you have any questions, please feel free to contact us.

What If I Order During The Later Part of a Season?
You will be sent our current season’s box based on the month and season you purchase. We will send out boxes to new subscribers and gift recipients every week (as long as we have boxes in stock).

When Will I Be Charged For My Subscription?
Your credit card will be charged for your first box when you place your subscription order, and if we have our current box in stock, we will send you a box very soon. If we are sold out, your initial payment will be used for the next seasonal box.
If you received a box immediately after ordering, you will be charged for your 2nd box between the 5th or 10th of the next seasonal cycle (November, February, May, or August). For example, if you purchase a subscription on July 21st, we will send you a Summer box right away (as long as we have boxes in stock). Then, you will be charged for your 2nd/Fall box between August 5th and 10th, your 3rd/Winter box between November 5th and 10th, and so on. This allows us to send out your boxes early each season. Then you can start the season with a little Zen!

Why Aren’t You Offering Monthly Boxes Anymore?
While we will miss sharing new experiences and products with you every month, but we hope you will enjoy our new quarterly format.  We feel the additional time between boxes will give us all the opportunity to explore and enjoy the products more fully.  You can be sure that we will continue to work hard to bring you the very best of the best in each and every box.

Where Can I Purchase More of Yuzen Box Products?
These brand logos link to the various company online shopping sites.

How Can I Give Feedback?
We want to hear from you! We will be asking for your for feedback regularly, but please feel free to contact us at anytime.

How Do I Cancel?
To cancel your subscription, please use our contact form.

Does Yuzen Ship Internationally?
At this time, Yuzen ships to U.S. addresses only.

How Do I Apply to Get My Products Included In Yuzen?
Please contact us. We’d love to learn about your company!