We certainly hope you are starting the New Year Zenfully! In 2013 our subscription format will change. Starting in February, we will be sending subscription boxes 4 times a year – instead of every month. We are excited about this change and are busy planning the contents of 4 beautiful boxes to send you for each season.
We will miss sharing new experiences and products with you every month, but we hope you will enjoy this new format. We feel the additional time between boxes will give us all the opportunity to explore and enjoy the products more fully. You can be sure that we will continue to work hard to bring you the very best of the best in each and every box.
How does the new format affect existing subscribers?
Existing subscribers will pay for and receive January and February boxes as usual, but your next box will be sent in May – and your next payment will be that month as well. Once our new format is in place, existing subscribers will be automatically switched to the new seasonal subscription and will only be charged every 3 months (in February, May, August, November). For current quarterly subscribers, we will be transitioning your billing cycle to the new subscription when your next payment is due.
The box you receive in February will be our Spring box. We plan to send out the Summer box in May, the Fall box in August/September, and the Winter box in November/December. If you have questions or concerns about the new mailing or billing process please contact us.
What if I need a little more Zen?
For those who need Zen a little more often, don’t fret. We are planning to offer occasional ‘limited edition’ collections in 2013.
Can I still send Yuzen as a gift?
If you like to gift Yuzen boxes, you can do so at anytime. The current seasonal box will be sent to your gift recipient.
Thank you for being a member of our vital Yuzen community. We look forward to discovering more wonderful products and companies together in 2013!
We wish you a joyous new year!